FAQs – BagButler Handbag and Accessories Rental

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FAQs

Can we still order online?

Yes. Being an e-commerce business we are fortunate to remain open. We are all working from home but still able to despatch and receive luxury handbags and accessories.

What precautions is BB taking to prevent the spread of COVID-19?

We have always maintained very high standards of hygiene even before COVID-19 but have put extra measures in place just in case, such as adding in the use of NHS approved cleaning agents.

No contact delivery policy?

Our courier and delivery service companies are operating a no contact service.

How will the return policy work?

There is no change to our return policy. However, if you are self-isolating, we can arrange for the item to be collected from your home by our courier company. Please note you need to advise us of this at the time of placing your order.

Will my rented item be delayed because of the pandemic?

Possibly but this is solely down to the courier and delivery companies. We here at BagButler are still working and able to despatch at short notice.

What Is BagButler?

BagButler is a luxury designer rental service, giving you access to rent the latest designer handbags, jewellery and accessories from top designers for a fraction of the retail price. All our items are 100% genuine and sourced directly from reputable sources.

How Does It Work?

Peruse our fantastic collection of handbags, jewellery and accessories and book the items for the days you require.

How Long Can I Have The Items For?

Our minimum rental period is 7 days.

When Will I Receive My Order?

You will receive your order no later than the day your rental period starts.

When Do I Need to return the Items?

You return the items to us the day your rental period finishes following the instructions we will email you. Please return the items in the packaging they arrived in.

Can I Borrow The Items For Longer Than 7 Days?

Yes. Just select the period you want from our calendar up to a maximum of 28 days, unless by special arrangement.

How many items can I rent at a time?

You can rent 1 bag and 2 accessories at a time. Please contact us if you want to rent more than this.

What Condition Are Your Items In?

All items are in excellent condition. They have all been bought brand new by us, in either London or Paris.

Can I Purchase Any Of The Items?

If you are interested in purchasing any of our items, please email us at Fashion@BagButler.co.uk

Do You Ship Internationally?

No. Currently we only ship to the UK.

Do I Need to Clean the Items?

In a word. No.
The items all require specialist care and cleaning, so please leave that to us.
You may not clean any items or interfere with them in any way other than those pre-authorised by us.

Can I Borrow Items And Let A Friend Use It During My Rental Period?

The Terms & Conditions you agree upon when placing an order state that you will be the only person using the items during the rental period. If someone else uses the items during your rental period, you will still be held liable if any damage/loss or theft occurs to the items.

Can I Cancel My Order?

You can cancel an order before it is dispatched, but you need to contact us as soon as possible by email at Fashion@BagButler.co.uk. Please note there may be a small charge to cover our out of pocket expenses up to this point.

Once the order has been dispatched, you lose your right to cancel except in cases where we have incorrectly fulfilled your order.

How Much Do You Charge For Delivery?

Nothing! With us it’s free P & P.

Can I Get Delivery to My Work?

Yes. A signature is required upon delivery.

What If There Is A Problem with Delivery?

Depending on what the problem is, depends on what we can do to help.
Email us at Fashion@BagButler.co.uk.

How Do I Return My Items?

We will email you before your rental period ends. In your BagButler package we will enclose a return label in readiness for you to stick on to the packaging and take to your most convenient DPD drop off point.

https://www.dpdlocal-online.co.uk/products-and-services/pickup-shops

Please just follow the simple return instructions and ensure that you take it to the drop off point on your last rental day.

What Happens If I Return My Items Late?

A late fee of £50 per day will be applied to each item not received by their due date. This is a daily fee that will be charged until we have either received the item back or the item’s retail price has been reached. We also reserve the right to charge your credit card the full cost of the item(s) if the item is not received on the rental return date and or commence legal proceedings. When the item is finally received by us we will refund your credit card less the late fees and any costs for repairs if required.

I’ve Lost or Damaged An Item. What Should I Do?

Firstly, contact us immediately and we will try and help resolve the issue.
In case of loss or theft, we require you to report the matter to the police and provide us with a Crime Reference Number. Failure to do so may result in us charging you the full cost of replacement.
In case of damage, please contact us so we can discuss the extent of the damage and agree the best way forward.
In all cases, you may be charged for the cost of the making good.
You will however not be held responsible for any damage we class as normal wear & tear. This is at our sole discretion.

My Items Were Not As Described Online, Can I Return It?

Please email us at Fashion@BagButler.co.uk within 4 hours of receiving your items so that we can address your concerns.

Why Do I Have to pay a deposit when renting items?

All items on the BagButler website are authentic articles bought in either the UK or Paris. We take a deposit in the unlikely event that one of them is damaged, in the same way that one pays a deposit when hiring a car or renting an apartment.

What Payment Method Can I Use?

We accept all major credit and debit cards as well as Apple Pay through our secure, encrypted payment gateway.

How long does my deposit take to be refunded?

We undertake to check all items returned to us within 24 hours. Assuming all is as it should be with the items we will then process the refund within 24 hours and it should be back with you within 5 days, subject to the banks processing.

How often do you get new items in stock?

We buy new items when we see something we love and according to the seasons. The collection we offer is carefully curated.

What if you don’t have the item I’m looking for?

Please let us know what it is you are wanting to rent. We acquire new stock on a frequent basis and it may be what you want is something we’ve just bought, but haven’t yet listed.


@bagbutler.ldn