Terms & Conditions

Please ensure that you read and understand these Conditions before you agree to be bound by them.

1.1 In these Conditions:
Accessories – means anything supplied by BagButler that may or may not fall within the definition of Handbag or Jewellery, to include but not limited to, scarves, bandeaux, shawls, charms, letters;
Contract – means any contract for the sale or hire of goods and/or the supply of services between us and you into which these Conditions are incorporated;
Conditions – means the standard terms and conditions of Sale set out below, including any special terms and conditions confirmed in writing by us;
Goods – means the goods, items, products and/or services which we shall supply in accordance with these Conditions, under an order which is accepted;
Handbag – means handbag or bag and any accompanying handbag related items such as, but not solely, shoulder strap, handles, detachable handles or straps, letters and charms, luggage tags, padlocks and padlock keys, security tags and or labels;
Hire – means hire of goods and/or supply of services
Jewellery – means bracelets, necklaces, earrings, brooches, and any other items ordinarily defined as jewellery, including all accompanying detachable clasps, butterflies, links, clips and other such fixings;
Sale – means sale or hire of goods and/or supply of services.
We – means BagButler, and “us” and “our” shall be construed accordingly;
You – means the person placing an order for the Goods and entering into the Contract with “us”, and “your” shall be construed accordingly;

1.2 “Working Days” means Monday to Friday 9am to 5pm (UK Time) and excludes bank and public holidays.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

1.4 Unless expressly stated otherwise, where rights and decisions are to be exercised or made at our discretion, then we shall be under no duty or obligation to you to justify or provide a reason for the decision.

1.5 All rights expressly reserved by or granted to us by these Conditions shall be without prejudice to any other rights which we may have from time to time.

1.6 We reserve the right to amend these terms and conditions should the need arise.

2.1 These Conditions (as updated by us from time to time) shall set out the entire agreement. No variation of these Conditions shall be binding unless agreed in writing by us and attached hereto. You will be subject to the policies and terms in place at the time you order the Goods from us, unless such change is required by law or government or regulatory authority (in which case it will apply to any orders you have previously placed). These Conditions apply to all orders you make from us at any time, regardless of how the order is made.

2.2 Our employees and agents are not authorised to make any representation concerning the Goods unless confirmed by us to you in writing. In entering into a Contract you acknowledge that you have not relied on any such representations which are not so confirmed.

2.3 Where Goods are to be delivered by instalments, each instalment shall constitute a separate Contract. Failure by us to deliver any instalment shall not entitle you to cancel any other instalment.

2.4 All specifications, drawings, photographs and particulars of weights, dimensions, colours and performance issued by us are approximate only.

2.5 We reserve the right to withdraw any offer or special promotions without notice. In the event that you have already placed an order under the Conditions that we have accepted we will provide you with a full refund for any money received.

2.6 By using the Service or visiting or browsing the Site, you accept these Conditions and any modifications that may be made to them from time to time. If you do not agree to these Conditions you should not use the Service, or visit or browse the Site.

3.1 Your order represents an offer to purchase/hire the Goods which is accepted by us when we issue you with written acceptance of the order. Our acceptance of your order is conditional upon the Goods being intended for personal use only and not for resale or rehire. By placing an order you warrant that you are at least 18 years old. All orders are subject to availability and on a first-come first-served basis as unfortunately we are unable to reserve Goods. We reserve the right to refuse to accept an order.

3.2 If we reasonably believe you are intending to resell/hire out the Goods (whether on-line or otherwise) we reserve the right to refuse your order.

3.3 You shall be responsible for ensuring the accuracy of the details of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions. We shall not be liable for any costs and expenses incurred by you due to inaccurate information submitted by you or, if the goods are ordered by mobile telephone, as a result of network failure.

3.4 BagButler offers customers the ability to access the Site and purchase or borrow Goods from Us in accordance with these Conditions. The customer can choose products to hire or purchase and have them couriered to the customer’s address. This is done with a return date. We reserve the right to limit the number of items that a customer may borrow at any one time.

3.5 The current policies governing the delivery and return of products are detailed on the Site. Delivery time for products you have selected to borrow may vary based upon (a) inventory availability, (b) your delivery address, (c) when you place an order, and (d) other circumstances impacting delivery. Accordingly, BagButler makes no guarantees as to actual delivery time. We will send you an email letting you know when your product is shipped.

3.6 If a product is returned in a damaged or dirty condition that exceeds normal wear and tear, as determined by BagButler in its sole discretion, you agree that BagButler may invoice you for all reasonable costs in cleaning, repairing and generally making good. You will also be liable for any out of pocket expenses that we incur, including postage and packaging, in getting any such items cleaned and or repaired, as well as a £50 Administration fee. If any items are damaged beyond repair you will be liable for the full cost of replacement. In all cases, we reserve the right to charge you the full amount of any lost earnings or incurred costs resulting from the damage. The product replacement cost will vary depending on the specifics of each item and its amount is at the full discretion of BagButler.

3.7 Under no circumstances are customers to attempt to clean any products themselves by any means (dry cleaned or otherwise). If done so, BagButler reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.

3.8 Any discounts, vouchers or offers made available on the site are subject to change without notice.

4.1 The price of the Goods shall be the price confirmed by us at the time the order is placed.

4.2 While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered (whether this be by our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.

4.3 In the event that we are unable to supply the Goods at the price or specification stated in the order, we will where possible notify you of any changes and where the Goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute Goods and will be entitled to receive a full refund if you confirm that the substitute Goods are not acceptable.

4.4 The price is inclusive of any applicable value added tax or other sales tax (at the rate from time to time in force). Any packaging or delivery costs for which you shall be liable will be confirmed prior to your order being placed.

5.1 You acknowledge and agree that it may be necessary for BagButler to confirm the validity of the credit card information you provided to Us upon renting an item. When this occurs, BagButler may request a temporary authorisation hold for an amount on your card. This authorisation hold does not result in actual charges to your card. These authorisations will automatically expire based on guidelines established by your card issuer.

5.2 We take a deposit on all items hired from us. The deposit amounts vary according the type of item and the amounts are displayed on our Site. We will return the deposit to you within 5 working days of our receiving the Goods back in our possession. We reserve the right to keep part or all of the deposit, if in our sole opinion, any or all of the items are in a condition worse than that which they were sent to you, allowing for reasonable wear and tear, and or the items are returned after the agreed return date.

5.3 In the event that payment is dishonoured by your bank or credit card provider, they (being your bank, credit card provider or our debt collection company) may charge a fee. Where we incur any fee or liability as a result of a dishonoured payment, you will be liable to reimburse us in full for the amount we have incurred.

5.4 If BagButler does not receive payment from your preferred payment method or if your credit card expires or is rejected, you agree to pay all amounts due upon demand. We reserve the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies.

5.5 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, BagButler will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, credit reference services). We reserve the right to instruct a third party to complete these checks. By ordering from our website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order and we shall not be liable for any delay or non-delivery this may cause. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 2018.

5.6 If you fail to make any payment on the due date then we reserve the right to: (a) cancel the Contract or suspend further deliveries to you; (b) charge you a reasonable amount of interest on the amount unpaid, at the rate of 4% above Barclays Bank Plc base rate from time to time from the date the amount was due until payment is made in full, accruing pro rata on a daily basis.

5.7 Where you fail to pay for the Goods in accordance with these Conditions, we shall be entitled, at any time, to require you to deliver up the Goods to us and, if you fail to do so seek a court order to permit us to enter upon any premises where the Goods are stored and repossess the Goods.

6.1 You shall make all arrangements to take delivery of the Goods wherever they are tendered for delivery.

6.2 We aim to provide you with an approximate date on which the Goods will be ready for delivery. Where we become aware that the date of delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the estimated date. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.

6.3 If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, our liability shall be limited to the cost of said delivery of the Goods.

6.4 If you ask our delivery provider to deviate from the agreed delivery process then you are deemed to accept total liability for the goods from then on if they comply with your instructions.

6.5 In the event we fail to deliver the Goods to the cardholder’s registered address or any such alternative address We agree with you within 5 days’ or following 3 attempts by us (whichever is earlier) due to reason(s) reasonably considered to be your fault then we may in our discretion refund the sum paid to us by you, less £50 administration charge, and cancel the Contract.

6.6 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.

6.7 The rental period starts on the courier’s first attempt of delivery, regardless of whether you or your representative are there to accept the Goods.

6.8 The Goods will only be delivered if they are signed for at the address agreed for delivery and will not be left without a signature. During the exceptional circumustances created by the Coronavirus pandemic, our delivery partners are not requesting signatures and so photographic evidence of the delivery being left at the delivery address shall be deemed to be proof of delivery.

7.1 As soon as the items have been accepted as delivered all risk and responsibility for the items will immediately pass to you.

7.2 If for whatever reason you are unhappy with any of the items, you must notify us by email within 4 hours of delivery. If you do not, we will deem you to have accepted delivery and the items.

7.3 You agree to take all reasonable and necessary steps to ensure that the items we send you do not become damaged in your care.

7.4 With regard bags, we suggest you are especially careful of, but not solely, make-up including but not limited to lipstick and nail varnish (we suggest if you do store this inside a bag you do so within a cosmetic bag first), moisture, strong variations in temperature, prolonged exposure to direct sunlight, humidity, impact/shock, sun protection creams, hairsprays, liquids and inks of any kind, including pens, etc. Do not affix any items to bags that would necessitate piercing the bags.

7.5 With regard jewellery, we suggest you apply perfume, hairsprays or sun protection creams before putting on the jewellery.

7.6 With regard fabric items such as silk and wool scarves and shawls, we suggest you apply perfume, hairsprays or sun protection creams before putting on said items. Do not affix any items, including brooches, to scarves, shawls, etc. that would necessitate piercing those items.

7.7 You may not clean any items or interfere with them in any way other than those pre authorised by Us.

7.8 We strongly advise that you ensure your home contents insurance policy is sufficient to cover the cost of loss or damage to any item(s) you hire from us, even if this requires you to notify your insurers and pay an additional premium.

7.9 Any security tags, numbers, logos, or any such other unique identifiers MUST remain intact. If you in any way tamper, deface or attempt to remove any of these your preferred payment method will be charged for the full cost of the replacement of the item(s).

8.1 You are required to return all Goods to us in the same condition in which they were received by you. Failure to return a good with all of the elements with which it was sent is considered damage and will be treated as such. If an item is returned with elements missing, we reserve the right to charge for the cost of replacing the element(s) if this is possible, or the full replacement cost of the item if this is not possible. The item elements could include, but are not limited to, the following: Chains, straps, pouches, keys, charms, accessories, labels, etc.

8.2 Please return all Goods in the same packaging as received by you, to include the same items in the same boxes, i.e. not putting all items in one box. This includes, but is not limited to, the mailing bag, sturdy box and protective packaging as necessary. Please ensure you seal the box with tape and where included in the original delivery, securely affix the return label to the box. In any event, please remove or effectively cover all other address or transit labels.

8.3 You agree to return the Goods on the day after the rental period expires.

8.4 You period of possession ends when our appointed delivery driver or courier collects the packaging from you. The goods are considered to be in your possession until such time they have been handed over to our courier service for collection. If you leave the goods unattended ahead of a collection, they are still in your possession and you are responsible for those goods, including if they go missing before collection.

8.5 You agree that the goods returned to us will be the same we initially sent you. If we have reason to believe that this is not the case we will i) notify the authorities, ii) charge you the full cost of replacement of the goods.

8.6 In case of loss, theft or any damage, you are required to notify us immediately on Fashion@BagButler.co.uk. In the case of loss or theft, we require you to report the matter to the police and provide us with a Crime Reference Number. Failure to do so may result in us charging you the full cost of replacement.

9.1 A late fee of £50 per day will be applied to each item not received by their due date. This is a daily fee that will be charged until we have either received the item back or the item’s replacement price has been reached.

9.2 We also reserve the right to charge your preferred payment method the full cost of the item(s) if the item is not received on the rental return date and or commence legal proceedings. When the item is finally received by us we will refund your preferred payment method less the late fees and any costs for repairs if required.

10.1 Subject as expressly provided in these Conditions, and except where the Goods are sold/hired to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by the applicable law.

10.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your legal rights are not affected by these Conditions. Further information on your legal rights can be obtained from Trading Standards or Citizens Advice.

10.3 The warranty contained in Clause 10.1 does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

10.4 In the unlikely event that the Goods do not conform to these Conditions, please let us know by email within 24 hours after delivery. We will collect the Goods on a date agreed between us or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will either:
o (a) provide you with a full or partial refund;
o (b) replace the Goods; or
o (c) repair the Goods.

10.5 Subject to clause 10.6, if either of us fails to comply with these Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Conditions.

10.6 Neither of us shall be responsible for losses that result from our failure to comply with these Conditions which fall into the categories of loss of income or revenue, loss of profit, loss of business, loss of anticipated savings, loss of data, any waste of time. However, this clause 10.6 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

11.1 Neither party shall be liable to the other or deemed to be in breach of Contract by reason of delay or failure to perform any of that party’s obligations if the delay or failure is due to an act or cause beyond that party’s reasonable control.

11.2 These Conditions do not purport to confer a benefit on any third party.

11.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be by email addressed to the other party and delivered to the email address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.

11.4 Where we do not take action against you for any breach of the Contract, we shall not be prevented from taking action against you in respect of any subsequent breach of the same or any other provision.

11.5 Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Conditions shall not be affected.

11.6 The Contract and these Conditions shall be governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.

11.7 We reserve the right to monitor and record telephone calls our staff receive and make, in order to monitor staff performance and ensure the highest service possible is provided to our customers.

11.8 The copyright in all photographs, images and descriptions contained on our website are owned by BagButler, and may not be reproduced without the express consent of BagButler.

11.9 All dealings between us in connection with these Conditions and each Contract shall be carried on in the English language.

11.10 You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

11.11 Unless otherwise specified, the content on the Site is for your personal and non-commercial use; BagButler grants you a limited license to access the Site solely for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, offer for sale, or use in any other way the Service, or any information contained on, or obtained from, the Site without the express written consent of BagButler. Any and all unauthorized uses of the Site or the contents therein will terminate the limited license granted to you. Without our express written consent, you may not (a) use any automated means to access the Site or collect any information from the Site (including without limitation robots, spiders or scripts), or (b) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages. This means, among other activities, that you agree not to engage in the practices of “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information.

11.12 You agree to indemnify and hold BagButler its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of your use of the Service in violation of these Terms of Use and/or arising from a breach of these Terms of Use.

12.1 If you wish to cancel before the Goods are dispatched, please contact us as soon as possible by email on Fashion@BagButler.co.uk or WhatsApp 07432 202 946. We reserve the right to levy a £15 charge to cover our administrative costs incurred up to that time.

12.2 If you wish to cancel after the Goods are dispatched but prior to delivery, please contact us as soon as possible by email on Fashion@BagButler.co.uk or WhatsApp 07432 202 946. Please note there will be a £50 charge for cancelling an order at this stage in the process.  Returns need to be made within 24 hours of delivery and in unopened condition, otherwise the order will be deemed to have been fulfilled.

12.3 Once the Goods have been delivered, and therefore delivery has been accepted, you lose your right to cancel except in cases where we have incorrectly fulfilled your order.

13.1 You agree that we, in our sole discretion, may terminate your password, account, or use of the Service or the Site, and remove and discard any of your Submissions from the Site, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these Conditions. Also, we may, in our sole discretion and at any time, discontinue providing the Service or the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Service or the Site may be effected without prior notice, and you acknowledge and agree that we may immediately suspend, deactivate or delete your account and all related information and Submissions made from your account and bar any further access to such information or to the Site. Further, you agree that we will not be liable to you or any third-party for any suspension or termination of the Service or your access to the Site.

14.1 BagButler tests aspects of its Service and Site from time to time. BagButler reserves the right to include you in such tests without notice.

15.1 All goods offered on our site are in new or pre-owned, mint condition. Any signs of wear and tear on vintage goods are described and photographed in the relevant product listing on the Site.

15.2 All of our goods are 100% genuine and are certified by external authentication services.

15.3 All of our bags are forensically marked and checked for authenticity each time they enter and leave BagButler.

15.4 We will, by the use of photography and video, record the condition of the goods each time they are despatched and received back by BagButler. This will be kept on our records and used as a comparison of condition and kept as evidence.

Last Updated 18th April 2021


Terms and Conditions in addition to those above.

We reserve the right to decline any application at our discretion, without disclosing a reason.

It can take up to two working days for us to process an application for a BagButler Seasonal membership. We will confirm the status of a membership application via email.

Applicants who are accepted for the BagButler Seasonal membership will be deemed as Active Members and will have an Active Membership unless terminated in accordance with these terms.

We have the right to suspend, terminate, or remove your Active Membership at any time at our discretion, without disclosing a reason. If an account is suspended or under investigation for loss or damage of goods, the member is liable to pay full membership fees until the account is reinstated.

Membership start date is the day we confirm to you by email that your application has been approved and is Active.


Your Membership entitles you to Three, 4-day handbag rentals per 3 months. In addition, you are entitled to a 20% discount on all accessories if booked at the same time as a handbag rental. Your membership also entitles you to a 20% discount on additional handbag rentals during the membership period.

The Chanel Red Classic Double Flap Bag and the Chanel Black Classic Double Flap Bag are not part of the Seasonal Membership.

Your membership entitles you to 1 bag and 2 accessories per rental.

Goods must be received back by BagButler and checked before any further goods are despatched.

Delivery of goods is available Monday – Saturday inclusive, subject to orders being placed by 10am the previous working day, and is included as part of your membership fee.


BagButler Seasonal membership costs £450 per “season”. We also require a fully refundable deposit of £300.

Both payments need to be made prior to the membership becoming active and a “soft” ID check is required for all new customers.

The deposit is refunded at expiration of your membership and on receipt of all BagButler goods. We reserve the right to keep part or all of the deposit, if in our sole opinion, any item is in a condition inferior to that in which it was sent to you, allowing for reasonable wear and tear, and or the items are returned after the agreed return date.

A late fee of £50 per day will be applied to each item not received by their due date. This is a daily fee that will be charged until we have either received the item back or the item’s replacement price has been reached.

Any fees owed to us shall be taken from your Deposit as full or part payment of sums owed to us.

You agree to notify us of any issues or discrepancies in respect to payments within 14 days after they first appear in your account. If you do not notify us within 14 days you agree to waive your right to dispute these issues.

If at any point during the Membership or at the end of your Membership, you fail to return a good to us, you will be charged the full replacement value for that good, as well as any membership fees due until the day the good is returned.

If you miss two deliveries in relation to one specific order, we will charge for any further delivery attempts in relation to the same order at a charge of £30 per delivery.


We will only deliver our goods to the address authorised by you on the initial order. Should you wish for a different delivery address this must be advised to us in writing prior to despatch.

It is your responsibility to confirm that the received parcel’s seal has not been tampered with before you or your representative accept delivery of the parcel.

The possession period of the goods starts when the delivery of the goods has been accepted by you or your representative and ends when the goods have been received back by us.

The member is responsible for contacting us if you have not received your goods within 24 hours of dispatch. If we have not been notified within 24 hours of dispatch, we will consider your goods as having been received.

This is a UK-based service only. We will not arrange collection or delivery to any address outside the UK. Any member who is abroad and is required to return their goods, will be required to arrange so at their own expense. If a member is returning goods to BagButler, they are strongly advised to use an appropriate return service and fully insure the goods whilst in transit. In this instance, any goods are deemed to be in a member’s possession until such time as they are confirmed as having been received by BagButler.


The member must return the original goods to BagButler in the same packaging as they were initially received by you. This includes, but is not limited to;

A sturdy box;
A tape seal;
Dust bag;
Handbag liner;
Protective packaging as necessary;
The removal or covering of all other address or transit labels.

Last Updated 16th May 2022


A member is liable to pay their membership fees until such time that their membership has been cancelled. The fee is due regardless of whether or not the member has any goods in their possession.

If your payment is declined on the date your recurring charge is due, you will be notified by email and requested to update your payment details and/or make funds available.

It is your responsibility to ensure payment is received but we may assist by reattempting to take payment a maximum of two times over the following four working days following a charge failure.

If we are unable to take payment after these attempts, we will have the following rights: to deem the non-payment as notice to terminate the membership in accordance with our standard notice terms; to arrange a collection for the return of goods in your possession; to notify you of any outstanding membership, late fees and/or notice period fees due to us; and to charge for full replacement value of the goods.

Membership fees shall remain due and payable until such time as all goods are received by us and any unpaid fees will be charged at an interest rate of 4% pa, which will be charged from 7 days after the first day of missed payment. This interest payment on overdue fees will be charged in addition to membership fees until such time that membership fees due have been paid in full and/or the goods has been returned to us and your Active Membership is cancelled.

In addition, we reserve the right to levy an administration fee of £50 each time non- payment occurs.

Should a member miss a membership payment and fail to update their payment details within the timeline outlined above, they will be charged late fees for any goods in their possession without an active membership.

Late fees are charged at £25 per item per day.

In addition, we may consider legal action should the fees remain unpaid and/or your goods not returned after 14 days from first day of failed payment (this may affect your credit rating).


A member may cancel an Active Membership by giving not less than 30 days’ written notice of the cancellation request, via email to fashion@BagButler.co.uk.

An Active Membership will only be terminated and the Holding fee refunded when all goods in the member’s possession have been returned in a satisfactory condition; and all amounts owed to us, including but not limited to; membership fees, damage and repair fees and late fees have been paid.

If the member does not return all goods in their possession, their membership will not be considered cancelled until such time as the goods are received back by BagButler and checked for wear, tear and damage. The membership will only be cancelled once BagButler confirm as such in writing.

Any membership fees that are due during the 30-day cancellation notice period will need to be paid in full before any amounts due are paid back to the Member.

Last Updated 16th April 2024

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